Customer Service Representative (Spanish) for Mercedes-Reloc

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You will be working for the Spanish market serving customers and prospective customers by handling all roadside assistance requests, inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. As a Spanish Representative you insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

What we offer:

• Holiday allowance - 8% of annual salary
• Salary of €1,966 gross/ month plus bonuses
• Lucrative relocation package of up to €5,000
• Discount on new or used car - Daimler
• 175 vacation hours
• Collective health insurance at discounted rates
• The opportunity to grow and progress within the company
• Pension plan
• Transportation plan: free bike every 3 years, free public transport or fuel costs

We ask:

• No minimum education required
• No minimum education required
• Native Spanish speaker
• At least 1 year Customer Service Experience
• B2 /C1 English
• Excellent grammar and writing skills
• Professional experience in customer service/ call centre environment
• Computer literate
• Able to prioritise, analyse, plan and co-ordinate with high workload
• Empathy and advanced negotiation skills
• A loyal representative
• Excellent communication skills
• Team player

Should you have any further questions, please write an Email to [email protected] or call +49 3022957469.

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