ICT Consultant Contact Centers EMEA

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We are experts and innovators with experience across a broad range of government and business process services. Our clients benefit from our technical and regulatory knowledge and over 30 years' experience in the industries and segments in which we operate.


Job Description

Key tasks & responsibilities:

• Consult with (representatives of) the client with respect to the needs and requirements, resulting in an agreed package;

• Translate customer needs and requirements to internal service delivery;

• Preparation of functional design and project implementation plan (can also apply to project changes);

• Coordinate, execute and control the activities within the implementation plan, as well as monitor the planning;

• Transfer of a complete service delivery package to the Delivery Management and/or Client Team Manager;

• Ensure follow-up during the first period of operational service delivery;

• On request- and proactively support the Delivery Management (with knowledge, expertise) on ICT Infrastructure and all ICT-related topics;

• Support during ISO recertifications;

• Support the Sales & Account management in the sales process and if necessary contribute with ICT added-value to the proposition of any tender.

Job Requirements

Job requirements:

• Education level: HBO+;

• Expert is non-Windows environment;

• Excellent communication and social skills;

• Affinity with ICT solutions for call centers;

• Good structuring, planning and organizing skills;

• Well-developed analytical skills and numerical understanding;

• Projectmanagement skills;

• Commercial, business policy and organizational sensitivity;

• Solution- and results-oriented;

• Teamplayer;

• Experience with call center environment is a plus;

• Native or fluent in English language (spoken and written), Dutch language is a must, French language skills is a plus;

• You are able and willing to travel 2 or 3 times a week to France (Roubaix) to visit our internal Client Team and external Client.

Key values:

• Analytical skills;

• Hands-on approach;

• Communication skills;

• Innovative;

• Effective decision-making;

• Empathic;

• Responsible;

• Hands-on mentality.

Salary and Benefits

Our offer:

Be part of a company that has truly dynamic and informal working conditions. Conduent offers talent the opportunity to develop oneself and grow throughout the organization. The salary scale is between €3000,- and €4000,- a month (depending on study/work experience). Your Conduent location is Almere, however you are willing to travel to our other locations of Conduent and our customer(s).

More information: For more information about Conduent and the role offered, please contact our Corporate Recruiter; Saskia Morssinkhof. Email: [email protected]

An assessment can be part of the application process.


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